FAQ

The price depends on dimensions of items, the design, style of legs you choose for your table.

The price depends on dimensions of items, the design, timber pattern, style of legs you choose for your table.

The wood name Samanea – popular name is Monkey Pod imported from South East Asia.

Our furniture is for indoor only

Yes we do. Please find more info on our website Custom Order | NATURAL TIMBER STONE

Shipping & Freight Information

We partner with a range of trusted freight providers to offer Australia-wide delivery.

Freight costs vary depending on several factors, including:
– Your delivery location (residential or commercial)
– Product size and weight
– Type of freight service required (e.g. handloaded, tailgate, etc.)

We are happy to connect you directly with our freight partners for further discussion and quotes. Alternatively, if you have your own preferred transport provider, we will prepare your order for collection accordingly.

Please find more info on our website: Term and Conditions | NATURAL TIMBER STONE

Storage, Payment & Cancellation Policy

At Natural Timber Stone, we take pride in offering unique, handcrafted furniture pieces. To ensure clarity and fairness, please carefully review our policy regarding order holding, payments, and cancellations:

• Maximum Holding Period

We offer complimentary storage for up to 6 months from the date of purchase.

• Deposit & Payment Terms

For orders requiring long-term storage, a 50% deposit is required. The remaining balance must be fully paid within 3 months from the purchase date.

For orders scheduled for pickup or delivery within 6 weeks, a minimum deposit of 30% is required. The remaining balance must be fully paid prior to the pickup or delivery date.

• Extended Storage Fee

If goods are held beyond the 6-month complimentary period, a storage fee of $49 per week will be charged until the goods are collected or delivered.

• Order Cancellation

– Cancellations made within 24 hours of purchase are eligible for a full refund.

– Cancellations made after 24 hours will incur a 10% cancellation fee based on the total order value.

– No cancellations, returns, refunds, or exchanges are accepted for sale or clearance items under any circumstances.

• Final Sale & No Returns

Once an order has been fully paid and the product has been stored, we do not accept any returns, exchanges, or cancellations. Due to the one-of-a-kind nature of our pieces, we are unable to offer replacements or changes after finalization.

• Sale/ Clearance Items

Where you are purchasing Products that are clearance stock items you must inspect the Products prior to purchase and in purchasing such Products you accept any defects and minor damage to those Products. Any scratches, marks or damage not affecting the performance of the Products will be noted at time of purchase and will not form part of any warranty provided by NTS in relation to those Products.

Natural Timber Stone accepts no cancellation of orders, returns, refunds or exchanges on sale/ clearance items.

Payment methods

• Credit Card (Visa/Mastercard): Subject to a 1.2% surcharge.

• Bank Transfer or Pay ID

• Cash Payment: Accepted at our showroom.

• Order Cancellation

– Cancellations made within 24 hours of purchase are eligible for a full refund.

– Cancellations made after 24 hours will incur a 10% cancellation fee based on the total order value.

– No cancellations, returns, refunds, or exchanges are accepted for sale or clearance items under any circumstances.

• Final Sale & No Returns

Once an order has been fully paid and the product has been stored, we do not accept any returns, exchanges, or cancellations. Due to the one-of-a-kind nature of our pieces, we are unable to offer replacements or changes after finalization.

• Sale/ Clearance Items

Where you are purchasing Products that are clearance stock items you must inspect the Products prior to purchase and in purchasing such Products you accept any defects and minor damage to those Products. Any scratches, marks or damage not affecting the performance of the Products will be noted at time of purchase and will not form part of any warranty provided by NTS in relation to those Products.

Natural Timber Stone accepts no cancellation of orders, returns, refunds or exchanges on sale/ clearance items.

Thank you for understanding and supporting our commitment to quality and uniqueness.

Once your order is ready our shipping partner will contact you to arrange a convenient day and time for delivery. If the delivery address has access issues or limitations, you will need to provide us with as much detail as possible to ensure delivery can take place easily and safely.

Yes, we have different leg options like A, V, T, H, X, Double Y, Double V shaped in metal frame and T, X shaped in wooden frame.

The metal legs are made with quality steel to support the heavy weight of our live edge slabs.

The wooden legs are made from the same wood as our tables (Samanea wood)

The process timeline depends on the type of order.

On average, estimated from 3-5 months to complete the order and arrive to Australia.

All the custom orders will be made at our factory from oversea and imported to Australia.

The timeline also depends on wood availability and sea freight timetable.

Shipping time varies also depending on the destination.

For any other inquiries please contact us on 0452274387 or email us at sales@naturaltimberstone.com.au