Warranty Policy

(Updated: Jan 1st, 2022)

Warranty

Natural Timber Stone provides 6-month warranty on all products
Natural Timber Stone guarantees to repair any product with a manufacturing defect within 6 months from the date of purchase. This is provided that the defect is not a result of normal wear and tear, or a natural characteristic of the material used.
The furniture must be cared for in accordance with the care instructions provided. The original purchase receipt must be retained in order to make a claim.
This warranty is in addition to the rights granted by relevant State and Federal Laws, and in particular the Trade Practices Act 1974 and corresponding State Fair Trading Legislation. Please ensure that you keep your receipt in order to validate your warranty.
Timber grain, scars and nail marks are not to be mistaken as defects. The timbers used are one piece timber so that any putty or epoxy resin used is necessary to the finish of the furniture.
In most cases it is used to fill holes of the slabs or to smooth over any natural imperfections in the slabs.
The nature, colour, grain structure, appearance, shape, edges and staining of the wood furniture requires an understanding that every wood slab is different due to the nature of the product.
We cannot guarantee to specify colour or grain on the natural hardwoods.
Not guaranteed are any defect caused by:
• Unreasonable wear and tear
• Defects resulting from the use of polishes or substances warned against in the care instructions.
• Defects resulting from furniture subjected to excessive changes in temperature or being exposed to direct sunlight.
• Movement in timber reacting to environmental conditions (as solid timber is a natural product, this guarantee does not cover minor movement of timber panels over time).