Delivery & Pickup Information – Natural Timber Stone
Delivery SchedulingPlease notify us at least one week in advance of your preferred delivery date. This allows us enough time to prepare your items and organise the delivery schedule.
Delivery Days
Deliveries are available Monday to Friday, between 10:30 am and 4:00 pm. Weekend delivery is not available.
Delivery Cost
Delivery fees vary depending on:
- Distance (km) from our showroom/warehouse
- Item size and weight (large solid wood tables may require extra handling)
- Access conditions at the delivery address
To ensure a safe and smooth delivery, please inform us if your property has:
- Stairs, steps or narrow passages
- Limited or difficult access
- Any obstacles that may affect the delivery process
Delivery Service
Our experienced NTS delivery team can provide:
- Unpacking
- Assembly
If delivery cannot be completed due to customer unavailability or access issues, a new delivery fee will apply for re-delivery.
Pick Up in Store
You are welcome to pick up your order during business hours once it is ready. This option helps you save on delivery and assembly costs.
